Returns & Exchanges
We want you to cherish your memorial pieces forever, so if you are not completely satisfied, we offer returns on non-personalized items within 30 days of delivery. Please note that custom-made jewelry featuring engravings or resin-set ashes is final sale due to its unique nature.
Initiate Your Request
Contact our care team via email with your order number and a brief explanation of why you would like to return or exchange your item.
Secure Packaging
Place the jewelry in its original keepsake box and use a padded envelope to ensure the item is protected from damage during transit.
Shipping Your Return
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Inspection and Refund
Once our artisans receive and inspect the item to ensure it is in original condition, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing